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Ordering

Track Your Order

After you place your order, we will send you an order confirmation email. We will also send you a shipment confirmation email at the time your order (or a portion of it) is shipped. Most, but not all, orders can be tracked during shipping.

All products and orders can be tracked under "Products" if you login to your created account. You may also select your delivery preference; Pick up at the store or have it shipped to your mailing address. You will not be charged shipping if you choose to pick it up at a store.

Accepted Payment Methods

We accept the following methods of payment:

Product Availability

If an item has limited availability, you will not be able to order quantities greater than our available supply.

Due to various reasons, including manufacturing availability, distribution issues or popularity, we cannot guarantee if or when an out-of-stock item will be available again. Please check the site later to see if an item is back in stock, or look for a comparable item.

Items shown as "Out of Stock" are currently unavailable for purchase.

Some out-of-stock items may be on order, and just not available in our inventory. Please visit the site often to see if an item is back in stock.

For some Out of Stock items, we can email you when the item is back in stock. Click the Email Me When Available button and place your order as soon as you receive our email. Many items sell out quickly, and we cannot put items on hold.

On rare occasions, after you click Proceed to Checkout, an item in your cart may be out of stock. This happens because placing an item in your cart does not reserve the item, and if other shoppers place their orders before you, the item could sell out. If you are shopping for a high-demand item, you may want to proceed to checkout to purchase the item before shopping for other items on our site.

Suggest Products

At True REST we've done our best to include products that would help to complete your overall experience at our facilities. However, we feel that our customers have great ideas and we look forward to hearing from you if you don't see an item we supply but would like to purchase it, use our contact form and let us know!

Shipping and Returns

Order Cancellation Policy

Your order begins processing immediately after you click Place Your Order on the "Confirm and Submit" page. During processing time it may be possible to cancel your order, but once the order moves into the shipping process, it cannot be canceled.

If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the retailer's returns policy.

Shipping & Delivery Times

The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time.

Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. You can usually find an item's processing time when you click "See estimated arrival date" on the item page.

Shipping time is from when the item leaves the warehouse to when it arrives at your door. See shipping times below.

Weather-related shipping delays are not within the control of TrueREST.com.

Return Policy

If an item you receive is damaged or defective, you can return the item to the True REST store full refund.

Error-Related Refunds

If there is an error on our part related to your order, we will issue a credit for your order and any applicable shipping.

You can return the item to any True REST store for a full refund.

• Return the merchandise to a True REST Store
  An associate will issue an immediate credit to the original payment method or provide a store credit for the cost of the item and the sales tax, if applicable.

True REST Services

View or cancel a booking

If you provided a password at the time of your first booking, you can sign into the system to view your appointments. Use the email address you provided as your username, and use the “My Account” tab to view or cancel appointments.

See our Cancellation Policy

Booking as a gift

No. You may reserve a pod under a different name than the credit or debit card you are booking with.

Reserve Multiple Services

You may select the number of guests you are reserving, including yourself, when selecting a service. If you want to reserve for yourself and a guest you would select "Two guests".

After you select your first service, click “Select another Service” to select a second. Repeat this process to select a third, fourth, etc.

Use the “Book more appointments” link on the final confirmation screen to book appointments on additional days.

Availability of Services

Our online booking system allows you make a reservation several months in advance. If no times are available on the date you selected, you can check availability for neighboring days or weeks by clicking through the date tabs.

If you can't find any appointments, you can also call us at (480) 389-0853.

Change or Cancellation Policy of Services

Yes. You can use the controls at the top of the “Select Appointments” screen to change your service, preferred staff (if applicable) and time.

You can use our system to check prices and general availability, but we can’t guarantee that the exact appointment you want will be available if you decide to book at a later point in time.

The full price of the float session will be charged to your credit card if a 12 hour notice is not given. If using a gift card of cert the value of the float will be deducted from the value. However, you can re-schedule with no penalty before that time.

You need to provide either a credit card number or a gift certificate/gift card/series number to hold a reservation. If applicable, you can also book class reservations with your membership number.

All booking details are held on a secure computer. The communication of all sensitive information, including personal details and credit card information, is encrypted through the use of our secure server and your web browser.